5 South Gyle Crescent Lane, Edinburgh. EH12 9EG 0131 317 7377 dht@jsca.co.uk


This privacy notice sets out the basis on which the Douglas Hay Trust gathers and processes your personal information in compliance with the relevant data protection regulation and laws. 

It will provide you with the necessary information regarding your rights and our obligations, and explain how, why and when we process your personal data. By submitting an application form and by providing personal data to us, you are accepting and consenting to the practices described in this policy.

1. Who we are

The Douglas Hay Trust is committed to protecting and respecting your privacy. The Trust is registered in Scotland as a charity (SC052223).  Our registered address is c/o Johnston Smillie Ltd, Secretaries & Treasurers, 5 South Gyle Crescent Lane, Edinburgh EH12 9EG

For the purpose of the Data Protection Act 2018, The Douglas Hay Trust is specified as the data controller when processing your data. Our designated Data Protection Officer/Appointed Person can be contacted at dht@jsca.co.uk.

2. Information that we may collect from you

The Douglas Hay Trust processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our services. It will never collect any unnecessary personal data from you and does not process your information in any way, other than as specified in this notice.

3. Information you may give us

This may arise from you filling in forms on our website douglashaytrust.org.uk or by corresponding with the Trust by telephone, e-mail or otherwise. 

4. How we use your personal data

The Douglas Hay Trust takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. It only retains your data for as long as is necessary and for the purpose(s) specified in this notice. The purposes and reasons for processing your personal data are detailed below:

  • The Trust collects your personal data to provide its services and to ensure that applications are completed and processed;

5. Your rights

You have the right to access any personal information that The Douglas Hay Trust processes about you and to request information about:

  • What personal data is held about you;
  • The purposes of the processing;
  • The categories of personal data concerned;
  • The recipients to whom the personal data has/will be disclosed;
  • How long it intends to store your personal data for; and
  • If it did not collect the data directly from you, information about the source.

If you believe that the Trust holds any incomplete or inaccurate data about you, you have the right to ask it to correct and/or complete the information and it will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. 

You also have the right to request that it erases or restricts processing of your personal data (where applicable) in accordance with the data protection laws. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision making it may use. 

If it receives a request from you to exercise any of the above rights, it may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

6. Sharing and disclosing your personal information

The Trust does not share or disclose any of your personal information other than for the purposes specified in this notice or where there is a legal requirement.

7. Safeguarding measures

The Trust takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data.

8. Consequences of not providing your data

You are not obliged to provide your personal information to Douglas Hay Trust, however, as this information is required in order to provide you with services, it will not be able to offer some/all of its services without it.

9. How long do we keep your data for

The Douglas Hay Trust only ever retains personal information for as long as is necessary and has strict review and retention policies in place to meet these obligations.


The Douglas Hay Trust seeks to resolve directly all complaints about how it handles personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office, whose contact details are as follows:

Information Commissioner’s Office

Wycliffe House

Water Lane


Cheshire   SK9 5AF

Telephone: 0303 123 1113 (local rate) or 01625 545745

Website: https://ico.org.uk/concerns